Customer Service Adviser

Customer Service Adviser

Skipton - BD23

Contract - 12 months maternity cover

£22,308

Invigorate Recruitment is looking to recruit a Customer Service Adviser to work for its client who are renowned for their award-winning Customer Service, their aim is to always offer the highest standard of service for every customer.

They are looking to welcome a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for their customers.
Main duties and responsibilities:

- Day to day management of Customer Service, acting as first point of contact for any customer enquiries

- Promptly and efficiently answering in-coming calls, identifying customer requirements & initiating appropriate solutions in a timely manner

- Assisting customers with pre-sales enquiries

- Resolving post-sales issues and offering technical product support

- Arranging product service and repairs

- Ordering spare parts for our customers

- Maintaining the department's quality and Customer Service standards

Personal skills:

- Confident in dealing with inbound and outbound calls

- Clear written and verbal communication

- IT literate (knowledge of all office products)

- Knowledge of CRM system is preferred but not essential

- Excellent listening skills

- Positive attitude and commitment to helping customers

- Willingness to work as part of a friendly dynamic team

- Knowledge of word, excel and outlook

Competencies:

- Confident telephone manner
Motivated team player with exceptional people skills who can build and develop relationships both internationally and externally

- Able to identify issues and quickly implement successful solutions

- Exceptional verbal and written communication skills

- Solution driven and action orientated

- Committed and enthusiastic

- Demonstrates attention to detail

- Is able to work independently without supervision

- Organised with good planning skills

- Acts ethically at all times, in the best interest of the company

- Is able to adapt to change

- Acts with integrity and empathy

Hours of work:
37.5 hours per week
Monday - Friday, 9.00 - 17.30
Salary: Starting at £22, 308