Customer Service Adviser

Who we are:
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
About the role:
We’re seeking someone who wants to make a real difference each day and create value from every experience, unlocking potential in both themselves and others.
As an Advice and Admissions Adviser at our Surrey campuses, you will often be the first point of contact for our learners and visitors. You’ll provide advice on the full range of courses and services offered at the college, and sometimes support and encouragement too, to overcome fears and perceived limitations. It’s our aim to help our learners to push past hurdles and achieve what they never thought was possible. Would you like to help them begin their journey?
You will enable people to make informed choices, directing them to other services when appropriate. You’ll arrange interviews, confirm offers and liaise closely with faculty teams to convert applicants to enrolments, and when required, you’ll cover reception. You will receive the full training and support that you’d expect from Activate Learning, an organisation with a reputation that sets it apart from other providers.
This is a permanent, full-time role based at our Guildford and Merrist Wood Campuses, with occasional cover needed in Farnham.
What do you need to be a successful Advice and Admissions Adviser at Activate Learning?
Being great with people and an excellent communicator is absolutely key to being successful in this role. You’ll have the ability to talk to our learners, staff and visitors with ease, demonstrating a positive attitude and ensuring you always provide an excellent customer experience.
If you have great organisational and Customer Service skills, target-focussed with a proactive approach to problem-solving, then a career with Activate Learning as an Advice and Admissions Adviser could be a great opportunity for you.
It is desirable if you have a full driving licence and access to a car as there will be the requirement to travel between our Surrey campuses, but this is not essential.
Why work with the Activate Learning Group?
Here are some of our benefits:
Enrolment into generous pensions schemes
Generous annual leave entitlement
Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
An extensive Learning and Development programme with a range of CPD opportunities
Specialised support and development for teaching staff
Access to qualified coaches for all staff
Leadership and Management development programmes
Flexible working opportunities, where appropriate
A comprehensive wellbeing programme including access to the Fika and Everymind app
Mental Health support including access to Mental Health First Aiders
Employee resource groups
Employee Assistance Programme
Cycle to work scheme
Refer a friend vacancy incentive
Access to student discount programmes
Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.
Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.
Please note the title of this job advertisement has been changed for advertising purposes only. The successful candidate's job title will be: Advice and Admissions Adviser.
Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.
Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.
Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.