Customer Service Advisers - Hybrid

Commencing May 2024

Plus £1,500 Annual Bonus

Full-Time / Permanent / Hybrid - Working 3 days in the office and 2 from home

Overview of the role:

You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours:

This position is based on a 35-hour week and will include working weekends (Sats & Sun) and bank holidays, covering shifts between 7am and 6pm.

You will:

• Handle all in and outbound calls in a helpful, polite and professional way
• Provide proactive solutions to our customers
• Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
• To ensure all product and technical knowledge is applied at every opportunity
• Handle all regulated complaints within the FCA complaint guidelines

About you:

• You will have a good level of general education, including Maths & English A-C GCSE or equivalent
• A genuine desire to provide a high level of Customer Service
• Have the ability to effectively manage multiple cases
• Able to show empathy and remain calm in a pressurized environment
• Flexible and able to work a variety of shifts

Desirable:

• Previous experience of working from home within a telephone based environment/call centre

Please only apply if you are able to work full-time hours. You will be working on a rota basis and the hours will be set for you and are only subject to change by the company.