Customer Service Advisor

Caroola is the market-leading provider of accountancy, tax and umbrella employment solutions to contractors and small businesses within the UK. You will be joining a team of 450 staff based across the UK

We specialise in managing tax, employment, accountancy and legislative compliance for the UK's small businesses and contingent workforce - our solutions are market leading, and we're always looking out for the best possible employees.

As a successful and growing business, we are always looking to add only the very best talent to our teams. We have experienced significant growth and as a result would like to continue developing our teams. We are now looking to introduce a Customer Service Advisor to join our award-winning brand Parasol.

Parasol is one of the UK's largest employment service provides, Parasol's mission is to make the working lives of our employees as simple as possible. Each year we support over 9,000 contractors and 4,000 recruitment business partners, providing their clients with a compliant solution.

Hours of work:

• Hybrid role- occasional travel to our HQ in Warrington up to 2 days per week
• Flexible shift patterns between core hours of 8am - 7pm Monday to Friday - you will do an 8 hour shift between the core hours

Responsibilities:

• Ensuring all telephone and email enquiries are resolved to the client's satisfaction.
• To manage the expectations of all clients through effective communication and ownership.
• To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
• Provide reactive and proactive support to increase the likelihood of retention.
• Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.

Skills & requirements:

• Previous experience in a Contact Centre environment.
• Ability to communicate clearly.
• Strong customer focus.
• Ability to be innovative and use own initiative.
• Personal workload organisational and time management skills.
• Ability to deal with difficult situations in an assertive and supportive manner.
• Ability to work as part of a team with active and valuable contribution.
• An understanding of and adherence to all confidentiality aspects required.
• An understanding of and adherence to all relevant health and safety procedures.
• GCSE (or equivalent) in Maths and English at grade C or above
• Excellent computer and keyboard skills with experience of using Microsoft Office applications.
• Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.

Benefits:

We're experts in managing finances and we want to optimise yours too! We'll ensure that you receive the right benefits to support your choice of lifestyle, wellbeing and health - right now, as well as for your future. Find what's best for you through your own personal benefits hub.

• A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering.
• Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave.
• Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment.
• Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships.
• Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it
• Our financial benefits will aid you in life's ups and downs including free access to mortgage advice, credit scoring for life and financial management tools
• Company Pension - Save for the future with our company pension scheme with NEST.
• Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it's your thing-or not (yet)-there's also a gym membership up for grabs.
• Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership.
• Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car.
• My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.