Customer Service Advisor

Do you want to be part of a caring, forward thinking team who make a difference? Join us as our…

Customer Service Advisor

35 hours per week 

Salary: £28,000.00

Interviews: 8 and 10 March

At ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents. As a small housing association with big goals, we employ just over 50 members of staff and look after over 1600 homes in Croydon, Sutton and Bromley. We have an excellent opportunity for someone to join our Customer Investment Team.

What you’ll bring to ccha - As our Customer Service Advisor, you will be the first point of contact for our residents and dealing with queries. We are looking for strong experience in Customer Service, excellent communicating skills at all levels, an individual that can campion excellent Customer Service and can be helpful in every possible way along with confidence to challenge and help to bring about change and improvements.

What can we offer? - This role sits within an exciting and close team that are supportive, who work closely together to ensure key messages are shared with our residents, staff and partners to showcase all the work achieved by this role and the whole organisation.

Key skills required:

• Demonstrate a commitment to Customer Service.
• Emotionally resilient.
• Good IT skills.
• Confident to manage workload and apply sound judgements.
• Accountability and taking ownership of your work.

If you’re interested, please read the full Job description/ Role Profile and apply via Working for us - Croydon Churches Housing Association - (ccha.biz) to complete our application form.

ccha is an equal opportunities employer. If you need any assistance please contact .