Customer Service Advisor

Our client based in Egham are looking for a Customer Service Advisor to join their busy, successful team. The role will be Hybrid working 3 days from home paying £23-25Kpa depending on experience with a monthly bonus.

Systems used are SAP and Salesforce, previous experience would be great but candidates can be trained on these systems. Previous Customer Service experience is essential.

Working for this world leading, global manufacturer the role will include:-

DUTIES

As the Customer Support Administrator / Customer Service Advisor your duties and responsibilities include:

• Process orders, credit and debits

• Process returns and resolve complaints

• Answer phones, emails and web enquiries

• Make proactive calls and emails to customers

• Manage backorders and Outlook tasks on a daily basis

CANDIDATE REQUIREMENTS

Successful candidates will have the following skills, experience and attributes:

• A strong customer focus is essential

• Must have excellent administrative skills

• Must have Microsoft Office skills

• CRM, SAP and/or strong Excel Skills would be advantageous

• Excellent communication skills

• Be able to work under pressure

• Have a positive outlook and a can do attitude