Customer Service Advisor

Weekly Hours: 37.5 hours per week
Shifts: All candidates will be required to work 3 days between Monday and Friday between hours of 08:00 - 18:30 and every Saturday 08:00 - 13:00 and Sunday 09.00-14.00. Rotas will be issued 6 weeks in advance.
Hourly Rate: 11.77 p/h for hours worked between Monday and Saturday and 14.00 p/h for each hour worked on Sundays.
Start date: 19th February 2024
Pertemps are offering an exciting opportunity to join our National client, Royal Mail, based in Bangor. We are seeking several experienced Customer Service Advisors for a duration of 12 weeks to provide exceptional Customer Service by addressing queries, resolving issues, and finding solutions over the phone. If you possess prior experience in call centres or managing complaints, this opportunity might be ideal for you.
Responsibilities:
Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.
Professionally resolve customer inquiries and complaints.
Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.
Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.
Benefits:

• Convenient and free on-site parking and accessible by public transport
• Comprehensive two-week training program
• Ongoing support and coaching

Requirements:

• Proficiency in Welsh reading, speaking, and writing is required.
• Successful candidates will undergo a DBS check.
• Previous call centre experience is essential.
• Excellent IT skills with proven experience of using multiple systems.
• Must be flexible.

Don't miss the opportunity to work for a reputable brand and grow in your career. Register your interest by clicking 'APPLY' today.