Customer Service Advisor

Customer Service Advisor

Avonmouth BS11

Mon-Fri

08:15-17:15

13 per hour

Pin Point Recruitment is actively recruiting for an efficient Customer Service Advisor in Avonmouth.

Job Description:

• To work as part of a team to ensure optimum Customer Service.
• To provide delivery information received via telephone and electronic communication within agreed guidelines and parameters.
• Where necessary, pass on queries to other internal departments for updates and resolution, ensuring clear and precise information is provided
• To set and manage realistic expectations with customers
• To manage incoming calls
• To update and monitor various operating platforms
• Ensure a professional image of yourself and the organisation is always portrayed in any interaction
• Provide accurate, valid and complete information by using the right methods/tools

Experience/Desirable:

• Customer service: 2 years (required)
• Excellent PC Skills to include Excel
• Transport / Logistics background would be an advantage
• The ability to work with efficiency and accuracy in a fast-paced, customer-driven environment
• Articulate & attention to detail are a must
• Passionate about Customer Service excellence
• Customer-focused and able to adapt/respond to different types of characters
• Excellent telephone manner
• Able to deliver information accurately
• Able to confidently and succinctly manage the expectations of callers
• Confident, with excellent & listening & communication skills

Please apply with your CV via the apply button.