Customer Service Advisor

Company description:

SGB

Job description:

Customer Service Advisor

Location: Heathrow

Salary starting from £26,000 plus an excellent benefits package

Working Hours: Rotating shift pattern Monday - Friday 07:00 - 16:00 | 10:00 - 19:00

12 Month FTC

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Heathrow. As Customer Service Advisor, you will be at the forefront of customer interaction, and your role will be key to successfully achieving branch objectives. Your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date.  You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Handle incoming queries by email and phone, ensuring the customer is responded to in a timely manner.
• Plan, schedule, and coordinate work. 
• Create and process job cards, checking for existing work in progress. 
• Check account detail, available credit and obtain relevant authorisation. 
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. 

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.