Customer Service Advisor

Customer Service Advisor

NFU Mutual Surrey - Motor & Personal Lines Insurance

Do you thrive on building relationships and providing exceptional Customer Service?

We are a friendly and growing insurance brokerage based in Surrey, with offices in Milford and Oxted, looking for a passionate Customer Service Advisor to join our team.

In this role, you'll be the first point of contact for our clients, specialising in motor and personal insurance.

You'll play a vital role in ensuring our customers receive the best possible service, helping them find the right cover for their needs.

NFU Mutual Surrey

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.? We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.? As a mutual, supporting our customers and paying their claims comes first.?

We are a top ten UK insurance company and the UK’s largest rural insurer. As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to Customer Service that NFU Mutual are famous for.?

Customer Service Advisor - What you'll do:

• Provide expert advice and guidance on motor and personal insurance products?
• Assist clients with obtaining quotes, renewals, and mid-term adjustments
• Seek additional insurance opportunities and introduce financial services (pension, investments & protection)
• Process policy applications and amendments efficiently and accurately
• Answer customer enquiries via phone, email, and in person (if applicable)
• Resolve any issues promptly and professionally, ensuring customer satisfaction?
• Maintain accurate records and contribute to a positive and efficient team environment

Customer Service Advisor - What you'll bring:

• Excellent communication and interpersonal skills
• A strong Customer Service focus, with a passion for exceeding expectations
• The ability to build rapport and trust with clients
• Confidence using computers and insurance software (training provided)
• A positive and proactive attitude
• A valid UK driving licence (advantageous)

Customer Service Advisor - What we offer:

• Competitive salary
• Health & wellbeing plan with cashback & discounts available
• Pension scheme with employer contributions
• Employee assistance programme
• 25 Days annual leave + bank holidays + buy/sell scheme (with entitlement increased for continued service)
• Employee Referral Programme
• Accessible and free parking
• Comprehensive training and development opportunities
• A supportive and friendly work environment
• The chance to build a successful career in the insurance industry

If you're looking for a rewarding role where you can make a real difference to our clients, we'd love to hear from you!

Please send your CV through the links provided by the host site.