Address
Form of work
SalaryI am working with a large construction company based in Folkestone who due to growth are expanding their Customer Service team and recruiting for a Customer Service Advisor to join them.
The duties of the Customer Service Advisor are:
- Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
- Providing an outstanding level of Customer Service which includes providing help and product advice as required.
- Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
- Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
- Escalating calls/issues to a manager where necessary.
The skills & Experience required for the Customer Service Advisor:
- Good working knowledge of construction trade would be desirable (not essential)
- Previous telephone and/or Customer Service experience.
- Excellent communicator with a great phone manner.
- Well-developed keyboard and PC skills.
- A team player that can work well within a team or individually.
Extras & benefits for the Customer Service Advisor:
- Full time role 37.5 hours per week
- Due to location candidates MUST drive and have access to your own vehicle.
- Starting salary £21255
- Working hours between 07.30 – 19.30 Mon – Fri, every other Saturday 08:00 – 16:30 with a lieu day in the week. (please note only 37.5 hours to be worked each week so each week will be a different working hour pattern)
- Increased holiday
- Employee discount platform
- & more!
Please apply below for consideration.
