Address
Form of work
SalaryThe company
My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide.
When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued, heard and happy at work. They truly invest in their employees careers and promote growth and progression, and do this through their in-house Learning & Development team to maximise personal and professional development.
The role
Customer Service Administrator
The Customer Service Administrator will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner.
Other duties and responsibilities include, but not limited to:
Taking inbound calls from customers
Providing quotations and processing orders
Operating and maintaining spreadsheets
Liaising with internal departments and external stakeholders
Producing weekly reports
Raising contracts and discussing with customers
In return for the above, you will receive:
Salary 25k
Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm
Great additional benefits including staff incentives and loyalty holidays
Employee Welfare Fund (company funded social events)
Access to in-house Learning & Development team
About you
You will have a proven track record within a customer focused environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment.
You will also have:
Experience of working in the hire industry would be advantageous
The ability to work effectively under pressure and prioritise your workload
The ability to meet deadlines
Strong attention to detail and be highly organised
Effective communication skills, both written and verbal
Proficient skills in MS Office packages including Excel and Word
If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
