Customer Service Advisor

Customer Service Advisor & Sales Advisor

Monday - Friday 8.30am-5.30pm

Full Time In-Office Role

£22,000 - rising to £23000 after probation

Are you passionate about providing world class Customer Service?

We have an exciting opportunity for a Sales & Customer Service Advisor to join a well established business who make and manufacture bespoke furniture based in Leeds.

At present they have over 150 staff across two sites based in Leeds, their business has retained its heritage as a proud UK manufacturer and continues to flourish. Our client plans to double its turnover and re-define and strengthen its position as the brand leader across all its market sectors.

This role would suit a well organised and considerate individual, who can deliver exceptional Customer Service to customers.

The successful candidate must have a strong Customer Service background and be able to demonstrate their positive attitude and an ability to solve problems. You will also need to have excellent communication skills both written and verbal.

Sales & Customer Service Advisor Responsibilities:

• Effectively dealing with customer queries via telephone, email and webchat ensuring that these are followed up in a timely manner if required
• Using internal IT systems
• Supporting the team to meet customer demand
• Understanding customer requirements to provide accurate quotes in a timely manner
• Deliver a VIP service through customer interaction

Sales & Customer Service Advisor Benefits:

• Structured induction and training plan
• Ongoing coaching and development with regular one-to-one interaction
• Regular performance reviews
• Be part of an expanding team delivering service excellence
• Fun and positive environment with a team mentality
• 28 days holiday with the option to purchase 5 additional days
• Staff Discount across all brands
• Free off-site parking
• Daily catering onsite