Customer Service Advisor

Are you looking for a Customer Service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.
Location: Cribbs Causeway, Bristol
Salary: £27,890.52
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)
How Synertec will set you up for success as a Customer Service Advisor:
Embark on your journey with confidence through our Comprehensive Induction and Training Program. We invest in your professional development from day one, providing the tools and knowledge to excel in your role. Join us and experience a workplace that values your individuality and prioritises your well-being.
Now let us tell you a little more about us:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors – join our dynamic team as a Customer Service Advisor and become part of our company’s pro-active customer management, to deliver an excellent and on-brand customer experience.
Synertec is the UK’s leading provider of electronic and paper document distribution services: providing our service to the NHS, Local Government, and a wide range of Commercial organisations. We make a real difference to patients, citizens, and businesses through our innovative use of communication technology, evidenced by 2024 being our 25th year of business, our Somerset Large Business of the Year nomination, and being featured as an official partner of the NHS’ 75th Anniversary. This is a fantastic opportunity for you to join the Public Sector Customer Service Team in a rapidly growing company.
About your role as a Customer Service Advisor:
You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment – you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively.
The Essentials for You:

• 25 days holiday, rising to 30, plus Bank Holidays
• Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered
• Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time

Everyone’s invited…
Synertec are committed to engaging a diverse workforce and would like to strongly encourage applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us.
Ok I’m in! Where do I sign?
Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
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