Customer Service Advisor

Ref. no. 30164 Location: Hemel Hempstead

Customer Service Adviser

Full Time | Salary Up to £25,000

Working Hours: 37.5 hours per week. Monday to Friday between 7am–6pm on a rotating shift basis.

Are you ready to be a part of something big? CTS, a leading HGV and Light Commercial vehicle hire company serving customers across the UK is on the path to even greater success with ambitious growth plans. We seek a passionate and enthusiastic Customer Service Adviser to join our expanding team.

Job Description:

As a Customer Service Adviser at CTS, you'll be pivotal in delivering efficient and excellent Customer Service. Your responsibilities include:

• Taking bookings and sourcing vehicles from our network of suppliers throughout the UK. Completing bookings and ensuring client satisfaction with their hires.
• Negotiating prices with our suppliers.
• Managing inbound and outbound calls.
• Handling administrative tasks and resolving complaints effectively.

Qualifications and Skills:

Successful candidates must possess:

• Exceptional listening and communication skills, both written and verbal.
• Proficiency in multitasking and computer literacy.
• Strong numerical and analytical abilities.
• An eye for detail and commitment to completing tasks to a high standard.

Personal Attributes:

We're looking for individuals who are:

• Passionate about delivering exceptional Customer Service.
• Cool under pressure.
• Team players.
• Professional, approachable, and personable.

We encourage you to apply if you thrive in a fast-paced environment and possess a positive attitude, a strong work ethic, and a passion for excellence.

What You Can Expect:

• A starting salary of up to £25,000 per annum.
• Work 1 day per week from home.
• Twenty days of annual leave plus Bank Holidays and an extra company day between Christmas and New Year. As your tenure with us grows, so do your holidays – 23 days after three years and 25 days after five years.
• We offer a range of benefits, including pension, private healthcare, life insurance (3x your salary), and EAP, and we even reimburse your yearly seasonal flu jab.
• Our office is not your typical workplace - clean, bright, funky, with social, communal breakout areas and an in-house café.
• With public transport links, we're conveniently located near Starbucks, Tesco, Aldi, and McDonald's.

Join us at CTS, where your unique skills and experiences are valued, and your career growth is our priority. Apply now and join our dynamic, inclusive, and vibrant team. 

At CTS, we are committed to fostering inclusivity and diversity in our workforce. We encourage candidates to apply even if they do not meet all criteria. We value unique talents and experiences beyond checkboxes.