Home Ownership Advisor

Home Ownership Advisor
Based in Broxbourne, Hertfordshire.
Part time, 18.5 hours per week.
Salary: £31,658 - £35,175 full time equivalent (£15,829 - £17,587 for 18.5 hours per week) depending on skills and experience
We have an exciting opportunity for a customer service professional with fantastic interpersonal skills to join our supportive team!
As a Home Ownership Advisor, you will provide a high quality, personalised and professional customer service. Acting as the first point of contact for our customers, you will take ownership and resolve queries over phone calls, email, and in-person, ensuring accurate information is provided in line with our procedures and GDPR. You will also produce and disseminate accurate documentation to leaseholders, such as statements, certificates of compliance, sales packs, and welcome packs.
We’re looking for someone with…
- Experience of working in a customer service or customer-facing role
- Strong IT skills, particularly Excel, Word and Outlook
- Excellent verbal, written and numerical skills
- A commitment to providing a great customer service with a friendly and responsive approach
- Full driving licence and use of a car
You will also be required to have a basic criminal record (DBS) check, which we will pay for.
We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including…
- 27 days’ holiday per year plus bank holiday (pro rata)
- Buy and sell holiday scheme
- Cross organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 27th May 2024.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
Other organisations may call this role Leasehold Advisor, Service Charge Officer, Home Ownership Officer, Customer Service Advisor, Customer Care Advisor, Customer Service Representative, Customer Service Officer, Customer Care Executive, Customer Service Executive, or Customer Service Rep.
All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.
So, if you’re looking for an engaging and meaningful role as a Home Ownership Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.