Customer Service Advisor

Are you a dynamic and motivated individual looking for a fast-paced role within a great team?

Do you have a passion for going the extra mile for your customer?

This could be the role for you!

Reed are recruiting for a Customer Service Advisor in Yatton, Somerset, on a full time, permanent basis.

This is a great location for anyone based between Weston super-mare and Bristol, looking to cut down on their commute to work.

Roles and Responsibilities:

First point of contact for high spending customers
Fulfilling Customers’ needs
Progressing Orders to ensure On-Time Delivery

Main Duties:

Deal with all enquiries via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.
Proactively solve problems and make decisions with the best interest of the company in mind
Checking and completing daily reports.
Logging, investigating and progressing of customer complaints with a view to preventing re-occurrence
Raise any credit notes to be issued
Advising customers of the benefits of placing their own orders and working with them to offer any applicable training required
Actively involved in presenting a positive view of the company, working closely with the Area Sales Manager
Use of a range of software including email, spread sheets and databases
Supporting and Implementing new ideas and processes
Provide regular feedback to line managers

Working Hours:

Monday, Tuesday, Thursday - 8.30am - 5.00pm
Wednesday - 8.00am - 5.00pm
Friday - 8.30am - 4.00pm