Customer Service Advisor

Customer Service Advisor

£25,000 - £26,000

West Kent – 1 day WFH

Monday to Friday 8:30am – 5:30pm

+ required to work 1 in 3 Saturdays 9am – 4pm + some bank holidays 9am - 2pm

Pearson Whiffin are recruiting for a Customer Service Advisor to join one of our manufacturing clients on a full time permanent basis.

This role would best suit somebody who has previous Customer Service experience and a technical understanding/knowledge, however an aptitude to learn the technical elements of the role is most important!

Please note that the successful candidate will be required to work 1 in 3 Saturdays, as well as some bank holidays (double pay/day off in lieu for BHs), so flexibility is essential.

Duties include:

• Speaking with customers on the phone and via email regarding breakdowns.
• Giving technical advice to customers and troubleshooting issues before sending an engineer out to their home.
• Asking customers the right questions to assess situations on a case by case basis and decide whether it is appropriate to send an engineer out.
• Working closely with the planning team, providing them with accurate and concise information so that they can send engineers out for maintenance and repair work, where appropriate.
• Following up with customers to ensure that work has been completed and the issue has been resolved.
• Booking service appointments.
• Checking engineer reports.  
• Ensuring all contact from customers is logged and updated on the database.
• Ensure that all paperwork is compliant and completed.
• Always delivering a high level of Customer Service.

To be considered for this role, you must have/be:

• Previous Customer Service experience within an office environment.
• Previous experience within technical Customer Service role (highly desirable).
• A good knowledge of technical products would be a significant advantage, however an aptitude to learn the technical elements of the role is most important.
• Excellent communication and written skills.
• Competent using IT (Microsoft Office, Excel, CRMs etc).
• Strong problem solving skills and proactive.
• Flexibility; you will be required to work every 3 rd Saturday 9am – 4pm as well as some bank holidays. For hours worked on a BH you receive double pay and a day off in lieu.
• Your own car and transport are needed due to limited public transport.

The successful candidate will be joining an established, rapidly expanding company but will also be working within a close knit, supportive team! My client is offering some greats benefits too!

This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

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