Customer Service Advisor

If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor youll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether thats saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do whats right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Sutton Branch.

Our branch on Sutton High Street is located in a busy City centre location. Sutton is easily accessible, conveniently located to many rail, road and bus links. The branch has a wide demographic of customers, who travel to Sutton, to receive a first class customer experience with the team.

You will be joining a welcoming team that has an excellent mix of experience, from 1 year in role, to over 30 years. Everyone works well together and has the opportunity to bring their own strengths to the team, but at the same time, we are excited to be able to bring in some new skills and experience.

We have recently started a community partnership with FareShare and we have exciting plans to use our paid volunteering leave to support this charity, or you could use this time to support a charity or community group you are passionate about.

This role is available due to career progression, and opportunities are available for personal development and building your career whilst performing your day-to-day duties helping customers.

About You

Being part of the team isnt about being a whizz in financial services, or about having lots of Customer Service experience. Instead, its about:

• Being great with people, and being able to talk to our members.
• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Understanding why its important to celebrate different people with different skills, experiences, and opinions.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Having the ambition to become a leading expert on our products and services.

About Us

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• 
  Holiday. Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. We work together to reach for better at YBS, so when we reach our goals were all rewarded, with up to a 10% annual bonus.
• Pension. We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.,

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date