Customer Service Advisor

Customer Service Advisor 

Salary: £22,000

Location: Glasgow - Hybrid 

Are you a Customer Service Advisor ready to take your career to the next level?

Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.

They work with prominent franchised and independent dealers as well as leading specialist intermediaries.  They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.

They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do.  They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent Customer Service reviews.

This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent Customer Service and communication skills to good use.

What does the day to day look like?

• Providing a range of processing and administrative activities, including handling customer queries, issuing welcome letters and processing direct debits
• Ensuring all customer calls are handled appropriately and are accurately recorded on the system
• Maintaining up to date knowledge of compliance and regulatory requirements
• Working in collaboration with other colleagues to ensure a positive customer experience

What shifts would I be working?

• This role will require you to work five days across seven on a rota basis, working 35 hours per week, including weekend work.

In return our client offers a competitive benefits package including:

• Competitive salary
• 15% contributory pension
• Discretionary bonus
• 33 days annual leave
• Life Assurance (x4)
• Wellbeing initiatives

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

Interested? Get in touch with Thomas Donlon on 0141 212 7774

HRC Recruitment is an equal opportunities employer and all applications will be treated as such.