Customer Service Advisor

We are looking for a Customer Service Advisor for our client based in Taunton. This role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator.

Monday to Friday 08:00am - 17:00pm - hybrid is an option.

This is a contract running from May until September.

Duties will include:

• Responsible for recieiving and administering all housing complaints into the service within set timescales.
• Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact recieved is a service request or complaint.
• Making reasoned judgments to ensure the complaint or service request is triaged to the correct team.
• Responding to residents via email or letter to acknowledge, reject or extend their complaint.
• Other admin tasks associated with complaint handling and team administration.

The ideal candidate will have the following experience:

• Basic DBS is essential prior to application.
• Experience of working in operational services and delivering customer-led services to mulit-channel customers.
• Sound understanding of the office environment in order to provide effective administrative support.
• Customer/client relation skills are required combined with an understanding of data protection and confidentiality issues.
• Experience of working to tight deadlines, prioritising own workload and the ability to work flexibly and effectively.

What you will receive from Matching Staff Solutions:

• £11.98hr
• Weekly pay
• Online timesheets
• 24-hour helpline
• Holiday accrual