Customer Service Advisor

Are you eager to launch a career where you can make a lasting difference in people's lives every single day? Coloplast is actively seeking dedicated individuals to join our dynamic team as Customer Service Advisor. If you're passionate about making a real difference and are looking for a role where your contributions matter, then look no further.
The role -
As a Customer Service Advisor at Coloplast, you'll play a pivotal role in ensuring our customers receive exceptional service. From processing orders to addressing customers queries, your dedication will contribute to a seamless customer experience. The role is more than just providing assistance, you'll be an essential link in empowering our consumers to lead fulfilling lives.
Customer-Centric Approach - Prioritise the customer in every interaction.
Phone Excellence - Handle a high level of incoming calls with precision and enthusiasm.
Order Processing - Skilfully manage orders and address delivery related questions.
Collaboration - Work closely with internal colleagues and departments to ensure top-notch service.
Why Coloplast?
As well as making a daily impact to our consumers life’s, the role will offer you -

• Competitive Starting Salary - A generous £24,000 base salary.
• Performance Bonus Potential - Unlock additional earnings of up to £1400 annually.
• Profit Related Bonus - Earn up to 5% of your salary
• Flexible Contracts Considered – We will consider compressed or part time hours, allowing for a better work-life balance. Please specify in your application
• Comprehensive Benefits Package - Enjoy perks like 28 days holiday, private health care, on site subsidised restaurant, flexible benefits such as gym memberships and discount cards and much much more!!
• Work/Life Balance - Embrace home/blended working after reaching performance required (a minimum 3 months), supporting your personal life.
• Daytime Shifts - No late nights—our telephone lines close at 6 pm.
• Rotational Saturdays - Occasional Saturdays required with time off in lieu for the hours contributed.
• You will be provided with an extensive introductory training programme and ongoing professional development for you to grow your career with us.

This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills, and the ability to understand the needs of others are all key requirements - you will need to bring a results-oriented mindset.
Join Coloplast today and become a crucial part of our mission to enhance the quality of life for our consumers.  If you believe this could be the role for you, please visit our website where you will see just some of the reasons why Coloplast is a Great Place to Work.
Start date – 24th June 2024.
We require all new starters to be available with no holiday during the first 6 weeks of employment due to training requirements.