Customer Service Advisor

Are you an engaging and enthusiastic Customer Services expert looking for an exciting next step in your career? Our client based in Guildford are seeking just that. If you have a passion for delivering excellent Customer Service and have the drive to succeed within a leading and successful company then this role could be just right for you.

Duties of the Customer Service Advisor role include:

Maintain excellent product knowledge

Deliver top notch Customer Service via multiple touchpoints including telephone and email

Placing orders

Following up on orders and enquiries

Developing fantastic relationships with customers

Liaising closely with the sales team and external couriers

Assist in the full enquiry process

Responding to invoice queries

Following up on warm leads

Handling quotations

The ideal Customer Service Advisor will:

Have a solid background in Customer Service

Ideally have experience with administrative duties such as invoicing

Be self-motivated and eager to succeed

Must have excellent communication skills

Must be able to work collaboratively as part of a team

Experience with targets is advantageous

Strong ability to prioritise workload

Our client in return offers a competitive benefits package and hybrid working. Apply now if you are based within a commutable distance of Guildford and keen to learn more about this exciting role!