Customer Service Advisor - Bristol

This position requires a Customer Service Advisor with a strong focus on providing exemplary Customer Service in the Public Sector and Government industry. The role is based in Bristol and falls under the Secretarial & Business Support department of a large organisation.

Client Details

This organisation is a well-established entity within the Public Sector and Government industry. They are known for their significant contributions to the industry, employing over 10,000 staff members across multiple locations, including Bristol. They have a firm commitment to delivering exceptional service to their clientele.

Description

• Provide excellent Customer Service, adhering to company and industry standards.
• Respond to customer enquiries in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to meet department goals.
• Contribute to the continual improvement of Customer Service procedures.
• Handle customer complaints and escalate when necessary.
• Participate in relevant training and personal development activities.
• Support with other administrative tasks as required.

Profile

A successful 'Customer Service Advisor' should have:

• Strong communication skills, both written and verbal.
• The ability to handle complex customer enquiries and complaints.
• High attention to detail and excellent organisational skills.
• Proven experience in a Customer Service role.
• Proficiency in using Customer Service software and MS Office Suite.

Job Offer

• An estimated hourly rate of £11.76 GBP.
• An inclusive and supportive company culture.
• Comprehensive training and development opportunities.
• A rewarding role in the Public Sector and Government industry in Bristol.

If this role aligns with your career goals and skills, we encourage you to apply.