Customer Service Advisor (Cardiff)

CUSTOMER SERVICE ADVISOR
Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Cardiff on a temporary ongoing basis.
ROLE: Customer Service Advisor
SALARY: £14 p/h, circa £27,000 per annum
JOB TYPE: Ongoing contract, initially 3 months with extension likely
LOCATION: Pontprennau, Cardiff Gate (CF23)
HOURS: Full time, 37 hours, Monday to Friday
WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.
THE ROLE

• Telephony-based role where you will be on the phone speaking with customers and by email to resolve outstanding account balances.
• Sending information requests to customers and managing responses.
• Make outbound calls to gather the relevant information and updating the systems and customer accounts.
• Identify and resolve customer issues, escalating complex cases to appropriate departments when necessary.

THE SUCCESSFUL CANDIDATE:

• Excellent IT Skills
• Very confident with a professional and engaging telephone manner - will have a strong telephony background
• Self-sufficient with an excellent attention to detail and strong accuracy
• Excellent verbal and written communication skills.

Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.