Customer Service Advisor - German Speaking

We a looking for a fluent German speaking Customer Service Advisor to join the team *

* MUST BE FLUENT IN GERMAN SPEAKING AND WRITTEN COMMUNICATION
* MON - FRI 7AM - 6PM
* Hybrid options available
* £ 27k - 28k annual salary
JOB DESCRIPTION
? Handling all customer interaction in a prompt, friendly, personalised and professional manner
? As a blended agent, interact with the customer across all channels
? Providing a high-touch experience for customers each and every time
? Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers' needs
? Advising customers on the best services available
? Building rapport with customers
? Providing a value add service that enhances the customer experience and builds our brands and service reputation
? Capture, maintain and ensure quality of customer data
? Identify and highlight any service related issues, incidents or trends
? Highlighting and escalating issues as necessary
? Delivering and maintaining both individual and team targets
QUALIFICATIONS
?Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
? Previous Telesales experience would be an advantage
? A passion for delivering first class Customer Service
? Highly developed soft skills and a strong will to serve
? Excellent verbal and written communication skills in both English and German to C2 level proficiency
? Good social and interpersonal skills
? Good listening skills
? Flexible enough to work as a blended agent across channels, handling phone, email and chat transactions
? Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
? Excellent problem solving skills
? Quality focused with attention to detail
? A genuine interest in the campaign brand
? Empathetic, a warm, helpful and positive approach
? The ability to relate to an older demographic of customer
? Proactive, confident, self-motivated and driven to succeed
? A team player
? IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
? Demonstrable knowledge of European geography and popular destinations in North America
? The commitment to work towards individual and team goals
? Flexibility in hours of work/shift patter
ADDITIONAL INFORMATION
Operational Hours
? Monday - Friday 07:00 - 18:00
Your future job location offers you: flexible work time options, UK home office based, benefits and services, employee discounts, room for creativity.
Your future job location offers you: flexible work time options, benefits and services, childcare offers, employee discounts, room for
creativity and centrally city based location.