Customer Service Advisor

Customer Service Advisor
Contract: Cheshire, Manchester (Fully Office Based)
Salary: up to £26k
Hours: Mon-Fri (8:30-17:00) (Early finish Friday)
InterviewProcess: 2 stage interviews

Job Spec:

* Order management A-Z; registration, monitoring and invoicing on SAP.
* Respond, through various communication channels and in a timely manner, to questions and enquiries from our customers regarding various topics such as; orders, deliveries, prices, invoices, certificates etc.
* Ensure customers are continuously updated on their orders in case of delays or any other discrepancy against their confirmed order.
* Ensure that the Incoterms, payment terms, prices etc. are accurate and according to customer contracts on our sales orders on SAP.
* Actively participate in various activities and workshops connected to continuous improvements within the scope of Customer Service.
* Administration connected to dispatch of customer orders.

Person Spec:
* 2 to 5 years' experience as a Customer Service Executive office based role
* Knowledge of using Salesforce and extracting useful data from it.
* Knowledge of SAP
* knowledge in Import / Export procedures
* Good relationship building and communication skills at all levels written and spoken
* Excellent interpersonal and communication skills
* Strong organisational and time management skills
* Agile and flexible
* Team Spirit and collaboration

If you're interested then please apply below, the closing date is the 5th Jan 2024.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates