Customer Service Advisor

Customer Service Advisor
Location: Wrotham
Salary: GBP25,000 - GBP26,000 per year
Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm.
Job type: Full-time, permanent

Must be a car driver!
Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You will be reporting to the Customer Service Supervisor and Head of Customer Service.
Responsibilities of the Customer Service Advisor:
Give technical/service advice on the telephone to our customers.
Organise and arrange Service Engineer/Agent call-outs as necessary and ensure all information is recorded on their systems.
Check previous history on calls and ensure all paperwork is complete.
Pursue Engineer/Service Agents where necessary to ensure the customer is contacted within specified times.
Follow-up on problem customers through Engineer/Service Agents to ensure call-out has been completed and problem solved.
Recognise and report extreme/genuine complaint cases and escalate to the Helpline Supervisor.
Respond to customer letters/emails providing appropriate technical/service advice.
Check engineer job reports on the computer.
Requirements of the Customer Service Advisor:
Must have at least 3-5 years' experience within a similar role.
Must be able to handle challenging calls and remain calm under pressure
Excellent communication skills at all levels (both written and verbal)
Good organizational skills.
Must be able to work as part of a team and own initiative.
If you feel like you meet the above criteria for the Customer Service Advisor role, then please apply now!