Customer Service Advisor

Customer Service Advisor

GBP25,000 - GBP26,000

West Kent 1 day WFH

Monday to Friday 8:30am 5:30pm

+ required to work 1 in 3 Saturdays 9am 4pm + some bank holidays 9am - 2pm

Pearson Whiffin are recruiting for a Customer Service Advisor to join one of our manufacturing clients on a full time permanent basis.

This role would best suit somebody who has previous Customer Service experience and a technical understanding/knowledge, however an aptitude to learn the technical elements of the role is most important!

Please note that the successful candidate will be required to work 1 in 3 Saturdays, as well as some bank holidays (double pay/day off in lieu for BHs), so flexibility is essential.

Duties include:

• Speaking with customers on the phone and via email regarding breakdowns.
• Giving technical advice to customers and troubleshooting issues before sending an engineer out to their home.
• Asking customers the right questions to assess situations on a case by case basis and decide whether it is appropriate to send an engineer out.
• Working closely with the planning team, providing them with accurate and concise information so that they can send engineers out for maintenance and repair work, where appropriate.
• Following up with customers to ensure that work has been completed and the issue has been resolved.
• Booking service appointments.
• Checking engineer reports.
• Ensuring all contact from customers is logged and updated on the database.
• Ensure that all paperwork is compliant and completed.
• Always delivering a high level of Customer Service.

To be considered for this role, you must have/be:

• Previous Customer Service experience within an office environment.
• Previous experience within technical Customer Service role (highly desirable).
• A good knowledge of technical products would be a significant advantage, however an aptitude to learn the technical elements of the role is most important.
• Excellent communication and written skills.
• Competent using IT (Microsoft Office, Excel, CRMs etc).
• Strong problem solving skills and proactive.
• Flexibility; you will be required to work every 3rd Saturday 9am 4pm as well as some bank holidays. For hours worked on a BH you receive double pay and a day off in lieu.
• Your own car and transport are needed due to limited public transport.

The successful candidate will be joining an established, rapidly expanding company but will also be working within a close knit, supportive team! My client is offering some greats benefits too!

This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment.

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