Customer Service Advisor

Fleet Advisor / Customer Service Advisor, 6am - 6pm £28.5k (with overtime £30k+) 

If you are looking for a varied role within Customer services, call centre experience or administration and talking with customers this could be the role for you !
So, as the Customer services advisor you will be answering incoming calls from customers and responding to their enquiries
Working on a 4 day on and 4 day off basis (44 hours in an 8 day period) (The buses do NOT run early enough so you will not be able to get a bus there)

• You will be working in an open plan office speaking with customers and updating the inhouse system
• Arranging engineers and third party suppliers to attend breakdown and repairs
• Dealing with Suppliers and internal teams to ensure that the customers enquiries are resolved
• Ensuring all warranty items are issued to correct suppliers within reasonable timescales.
• Making accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
• Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
• Chasing Suppliers on the timely completion of jobs, keeping VOR within KPI.

So, as the Customer Services Advisor what do we need you to have ?

• Previous working experience within a customer orientated, service environment, retail environment or hospitality or the automotive / fleet industry
• Experience of working in a Customer services centre or contact / call centre.
• Knowledge of vehicle parts would be an advantage.
• Great attention to detail and good Customer services skills

This role is a 4 on 4 off shift basis 44 hours between the hours 6am and 6pm Benefits include 25 days' holiday, a generous contributory pension scheme, life assurance, a wide range of product discounts and health benefits