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Salary *Customer Service Representative - Utilities *
*Start date: 13th May 2024*
*Salary: £23,535*
*Location: Newcastle, Cobalt Business Park - Hybrid working dependent on business demand (after initial training period) *
If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.
*The Role:*
Your primary responsibility will be to provide excellent Customer Service via inbound and outbound telephone calls. You will be handling complaints, troubleshooting and logging faults to enable tracking of resolutions.
*You:*
You will have previous experience in a customer facing role where you have used your passion for delivering outstanding Customer Service. You will have worked in a similar role across any industry. Key is YOU and your ability to find resolutions for our customers. We are looking for confident individuals who are keen to develop their career.
You will also need to be adaptable to change and receptive to learning and confident in using and navigating multiple programs and tools.
*What you will receive:*
As well as a *competitive salary and 37.5-hour week (Monday to Friday including bank holidays - 9am to 5.30pm) *we offer a variety of *excellent benefits* including (but not limited to!):
· 25 days annual leave plus bank holiday entitlement
· Excellent Pension scheme
· A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
· Employee discounts
· Three days paid leave per year for charitable work of your choice
If you think you’d be a great fit and are looking for a career where you can help people, problem-solve, and provide excellent service, then we’d love to hear from you. Click apply to get the conversation started!
Job Type: Full-time
Salary: £23,535.00 per year
Benefits:
* Canteen
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Paid volunteer time
* Private medical insurance
* Referral programme
Schedule:
* Monday to Friday
Supplemental pay types:
* Bonus scheme
Application question(s):
* Due to the training period, we are unable to accommodate holiday for a 5 week period after the joining date of the 13th May . Do you have any holiday dates between the 13th May and the 14th June that you would be unable to move? (we can consider you for future start dates if this is an issue)
Experience:
* Customer -focussed: 1 year (preferred)
Work Location: Hybrid remote in Newcastle upon Tyne, NE27 0QQ
Reference ID: JF232
Expected start date: 13/05/2024
Remote working/work at home options are available for this role.
