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Form of work
SalaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Location : Leeds, Morley LS27
Pay rate : £11.44/h
Shift: 5days out of 7 (weekend work included from time to time)
(3 first weeks - training provided on the side in LS27, Leeds, Morley - then you can work remotely from home, from time to time working at office - rotation with colleagues)
Duties:
- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, returns, and exchanges
- Upsell products and services to maximize sales opportunities
- Perform data entry tasks to update customer information in the system
- Resolve customer complaints or issues in a professional and efficient manner
- Collaborate with other team members to ensure customer satisfaction
- Maintain a high level of product knowledge to effectively address customer inquiries
Skills:
- Excellent phone etiquette and communication skills
- Strong ability to analyze customer needs and provide appropriate solutions
- Proficient in English with the ability to communicate clearly and effectively
- Multilingual skills, particularly in Spanish, is a plus
- Ability to work well under pressure and handle difficult customer situations with professionalism
- Strong attention to detail and accuracy in data entry tasks
We offer competitive pay rates and opportunities for career growth within our company. If you are passionate about providing exceptional Customer Service and have the skills required for this position, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Types: Full-time, Temp to perm
Salary: From £11.44 per hour
