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Form of workJOB TITLE:Customer Service Advisor - (Scottish Widows)
SALARY: £24,539 - £25,830
LOCATION: Edinburgh, Port Hamilton Office
HOURS: Full-time - 35 hours. Monday - Friday, 7 hours per day between 8am - 6pm on a shift pattern.
WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Edinburgh office. This will be agreed by your Line Manager.
START DATE: 08/04/2024
About this opportunity
Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!
We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose.
As a Customer Service Advisor, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.
[*Training is full time for 8 weeks working from our modern Edinburgh city centre office, leading to the hybrid role.]
At Scottish Widows we provide critical services to millions of Lloyds Banking Group's Life, Pensions, Investments and General Insurance customers. This vacancy is based in either our Health Claims or Protection support team where you'll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.
- You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.
You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences
You'll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.
You'll be prepared to work hard with your passion for delivering excellent Customer Service
Why Lloyds Banking Group
Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…
What you'll need
You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience.
You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer.
It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
And we're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more
