Customer Service Advisor (Temporary Contract)

Oticon Limited, part of the Demant Group, is a world-leading group of hearing healthcare companies covering all areas of hearing care from diagnostic instruments and hearing aids to cochlear implants and bone-anchored hearing solutions. However more than anything else, we are in the business of making a life-changing difference to millions of people across the world.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 19,000 staff and generates annual revenue of DKK 16 billion. Our hearing aids are sold in over 100 countries where we create life-changing differences through hearing health.

Oticon is among the three largest companies worldwide within the hearing solutions business. As technology leaders of the industry, we constantly strive towards our vision: a world where hearing loss is no limitation. We challenge conventions and push the limits of technology to change the lives of people with hearing loss.

At Oticon, our company values of Trust, Team Player, Innovation and Can-Do Attitude underpin everything we do. We are always looking for people with talent, passion and integrity to help us push the boundaries of technology even further so we can empower people in need of hearing support.

We are looking for a Temporary Customer Service Advisor for around 3 months to cover our busy Summer period.

As a Customer Service Advisor, your role will involve working with customer queries, interpreting their needs and delivering exceptional Customer Service experience throughout. You will work as part of a large team, benefiting from structured training and induction with all necessary equipment provided.

What you’ll need to do:-

• Provide high quality Customer Service to achieve maximum customer satisfaction, helping to resolve customer queries
• A focus on attention to detail and data accuracy
• Work collaboratively with the Customer Services team to deliver excellent back office service

What we’ll need from you:-

• Experience in a Customer Service environment
• A passion for customer satisfaction
• A willingness to learn
• Excellent computer literacy
• Ability to work 37.5 hours per week, Monday to Friday 9am to 5pm

Job Types: Full-time, Temporary contract
Contract length: 3 months

Pay: From £24,500.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Application deadline: 31/05/2024