Customer Service Advisor

Customer Service Advisor - Permanent

Crewe, Cheshire

Our client is looking for talented and exceptional Customer Service Advisors to help them to maintain their amazing service to customers. The ideal applicant will have good experience in a telephone Customer Service centre: capable, ambitious, professional, flexible and have a terrific 'can do’ attitude. This role is well supported by good management, offers excellent training and the opportunity to be part of a good humoured and talented team.

Main Duties and Responsibilities of the Customer Service Advisor:

• Provide an amazing Customer Service experience for customers
• Deliver a prompt and efficient service to all enquiries received via telephone, email, fax , live chat or post, offering help, advice and support.
• Process orders for customers
• Maintain an awareness of current promotions and product changes
• Resolve any order issues and find a solution to problems
• Generate customer interest in the company’s own branded products
• Delight customers by going the extra mile
• Offer help and support to other staff members, when needed

Skills Required of the Customer Service Advisor:

• A genuine passion and interest for Customer Service- a real 'people person’
• At least 2 years of experience in a Customer Service call centre environment.
• Naturally positive communicator- both written and verbal
• Excellent attention to detail
• Attentive listening skills
• Ability to multitask
• Good excel skills
• IT competent
• Team player with a positive attitude

This is a permanent role offering stability and career progression, plus an excellent working environment.

To find out more about this Customer Service Advisor role, APPLY today.

Customer Service, Call centre, inbound, retention, customer care, customer support, customer,

£22,500 a year PLUS many other benefits!