Customer Service Advisor

Planner/Customer Service Advisor
Temporary on going position
Monday - Friday
0800-1700
Office based

Working within the responsive repairs team with the DLO.

Must have previous social housing or repairs experience based on the nature of the work.

Planner / Scheduler Responsibilities:

• Managing calls on system
• Managing operatives diaries
• General administration
• Planning repairs and maintenance requests to the relevant operative
• Ensure trade skill sets and location parameters are working effectively
• Liaising with operatives, tenants, and the Client
• Document Control - Ensure worksheets are received and checked
• Work towards individual and client KPI's
• Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
• Tracking and monitoring to completion
• Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
• Organisation of external supply companies
• Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
• Be able to work in a fast-paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers, and trades