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SalaryAbout Clockwise
Clockwise is one of the UK’s most exciting, dynamic and fast-growing financial co-operatives for the people of Leicester, Leicestershire, Northamptonshire, Warwickshire and Rutland. As a not-for-profit organisation, we can pass on the savings to our members by providing affordable loans, safe savings and ethical financial products and services.
The Role
Our growing Customer Service department is expanding. We are a team of Customer Service professionals who commit to providing a friendly, personal and excellent service.
Communication is key to be a great member of the Clockwise team, you’ll have the ability to handle challenging conversations and situations with ease, whether its face to face, via email or over the phone.
We are looking for a great team player who can work with thier colleagues to ensure that all of our members have a worry-free and fantastic experience with us.
Your job is to be the friendly face of Clockwise Credit Union, to respond to inbound contact by phone, face to face and email. You will also update the member’s accounts and accurately record information to allow us to find the right product for the member. You will also provide general information, process applications and transactions for our members as well as guiding members to help them take advantage of our online services. To do this you should be able to explain information clearly and have great rapport building and listening skills. You will also help our members understand how to maintain their accounts as well as ensuring that we hold correct and up to date information on an ongoing basis.
You will adhere to all regulatory requirements as well as our in-house policies and ensure that all customer inquiries or complaints, by all communication methods, are accurately logged and tracked to an acceptable resolution
CONDITIONS
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
EXPERIENCE
- Previous direct experience of working in a Customer Service environment (1 year, contact centre or retail essential)
- Experience in data entry
- Experience in cash handling or working in a financial environment is desirable but not essential
- Previous experience in tracking and logging customer enquiries
- Experience of working as part of a team and under own initiative
KNOWLEDGE
- Basic knowledge and understanding of credit unions and their objectives
- Expert knowledge of what makes good Customer Service turn into great Customer Service
- GCSE Maths and English grade C or above
SKILLS
- Experience in using Microsoft Office programs and other business databases
- Confident with the use of computers and online systems
- Communicate effectively, verbally and in writing to a diverse group of members
- Organise and prioritise own workload
- Work effectively as part of a team
- Attention to detail
- Fantastic Customer Service skills
- Good time management and planning skills
PERSONAL QUALITIES
- A friendly, polite and courteous manner
- Calm under pressure with a can-do attitude
- Highly professional and conscientious
- Trustworthy
- An enthusiastic, robust personality with the ability to deal with challenging situations
Job Type: Full-time
Clockwise Credit Union complies with the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.
Job Types: Full-time, Permanent
Pay: £12.00 per hour
Expected hours: 35 per week
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 26/03/2024
Reference ID: MSO0124
