Patient Service Advisor

Greet patients and visitors to the practice. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system. Ensure those patients without appointments, but who needs 'urgent consultations are booked into appropriate slots and referred to a GP where necessary. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets. Respond and/or redirect all patient and visitor requests accordingly. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Accurately take details of new patients and distribute new patient questionnaire packs. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Ensure correspondence, reports, results etc. are filed electronically in correct patient record. Ensure reception and waiting areas are kept neat and tidy Re-stocking of information leaflets as appropriate Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Undertake administration tasks as allocated on rota. Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately switched to answering machine at close of business each day. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Check emails on a daily basis. Scan and code letters and summarising incoming medical records. Deal with requests for medical reports & subject access requests (SAR). This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. Undertake chaperone duties (after training) for clinicians. Work safely at all times in accordance with legislative requirements and Practice Policy and Procedures.