Customer Service Advisor

Position: Customer Service Advisor

Location: Knowsley

Hours: 40 hours - with paid lunch 8-4 9-5 10-6 (potential shift patterns) with some Saturday working

Salary: £24,000

Contract: Temporary to Permanent opportunity

My client is currently in a period of growth and due to obtaining further contracts are seeking Customer Service Advisor to join their team. This is a full-time role and is based in Knowsley offering the right candidate a temporary to permanent opportunity.

About the role:

• Inbound calls relating to the products and services on offer.
• Scheduling appointments using booking system based on availability and areas.
• Liaison with engineers/technicians re booked or scheduled appointments and noting any customer requirements etc.
• Basic Administration duties including sending email/letter confirmation to customers following booking of appointments.
• Dealing with complaints

Skills and Requirements:

• Telephone call handling essential
• Basic office administration
• MS Office Word, Excel, Outlook essential
• Excellent communication skills and capable of explaining technical service over the phone to all types of people
• Working on own initiative

You will have an outgoing personality and excellent rapport building skills due to being phone-based role. You will have gained excellent Customer Service skills. So if you are seeking a new challenge we would love to hear from you.

To apply please register at My Account page is the place to register for work with HR GO and call Emma on 01513471110