Customer Service Advisor

This is the job
Job Title: Customer Service Advisor
Location: Newcastle
Salary: £24,500
Bonus: Average bonus of £150 per month with the potential to exceed based on performance
Contract: Full time – permanent
Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm
Want to be part of The Fast and The Curious?
Interested in getting involved in The Call Centre of Duty?
Take a chance on Game of Phones and apply here, to The AA Team.
If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!
Interviews are being held between 2nd April - 12th April.
Closing date for applications will be 12th April
What will I be doing?
Supporting our customers in a high-volume contact centre via telephone
Using detailed scripts to gather information from the call and apply logic to assess the best course of action
Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
Pushing for better by using resources, tools and systems available to offer the best Customer Service
Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of Customer Service.
Striving to ensure that each customer receives a top-class customer experience that is expected from our iconic brand!
Taking care of a variety of customers including distressed/angry customers.
What will get me there?
Apply today! No CV? No problem! Fill in the application form and click submit.
Complete your online Assessment, sent by Arctic Shores. This arrives shortly after submitting application.
Successful assessment? We will invite you in for an interview and a chance to see our Newcastle Office
Get the offer! Congratulations, you are hired! Make sure you submit your pre-employment checks and sign your contract!
Turn up! It’s day 1 of training, you’re about to start the best step in your career.
We’re looking for someone to become:
A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly
A self-starter: you’ll be proactive taking pride and ownership in your work
A smooth operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Additional Information
As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus of up to £1,000 during your first years’ service. As well as benefits including;
The opportunity to join and learn within a team that’s as driven as they are supportive
23 days annual leave, with the ability to buy holiday
Free breakdown membership
Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
Discounts on AA products including car and home insurance
Access to employee inclusivity awareness networks
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Worksave pension scheme with up to 7% employer contribution
.