Customer Service Advisor

Job Purpose
To support a seamless, customer focused car buying experience.
The purpose of the Customer Service Executive is to support the Personal Car Buyers and Customers with the administration of the entire car buying process, including after care Customer Service. The role is essential to support the Customer through the car-buying journey and aims to ensure a high level of customer and dealer satisfaction.
Main Duties
The main duties in the role of a Customer Service Executive include but are not limited to;
* Checking and submitting of all relevant finance documents and additional supporting information required;
* Ensuring a timely and efficient handover to the Car Collection Team;
* Communication proactively with the Customer and Dealers to maintain excellent stakeholder service levels;
* Gather customer testimonials and photographs for every successful purchase;
* Support customers with any issues that may arise post purchase;
Day to day:
* The hours of work are Monday to Sunday 9am to 8pm. Weekly hours are worked on a rota basis - a flexible and can do attitude is required at all times;
* Weekends and Bank holidays are to be worked. If you do work a weekend or Bank holiday time off in the week will be given
* Office working is required due to regulatory requirements.
Person Specification:
* Must have excellent organisation skills;
* Have excellent communication skills both written and verbally;
* Have the ability to take ownership of tasks in a timely manner;
* To be passionate and motivated for the business and yourself.
Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.