Customer Service Advisor

Job Title: Customer Service Advisor

Contract: Full-time, Permanent

Location: Northampton

Position Overview:

As a Customer Service Advisor, you will play a crucial role in ensuring our client's customer receive the highest level of service. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information.

Key Responsibilities:

• Respond promptly to customer enquiries via phone, email, and chat
• Provide accurate information and assistance to customers, ensuring their needs are met
• Investigate and resolve customer complaints and concerns in a professional and timely manner
• Collaborate with other departments to address complex issues and ensure a positive customer experience
• Clearly and effectively communicate with customers and internal teams
• Keep customers informed about the status of their enquiries and resolutions
• Maintain detailed and accurate records of customer interactions and transactions
• Document and report recurring issues to contribute to process improvement
• Stay informed about products and services to provide accurate information to customers

Qualifications:

• Previous experience in a Customer Service role preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• IT Literate

If you are passionate about customer satisfaction and enjoy working in a fast-paced environment, we want to hear from you with your up to date CV!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.