Customer Service Advisor

Do you consider yourself as someone who provides outstanding Customer Service?

Have you the ability to multitask whilst still maintaining an eye for detail?

Reed Business Support are currently recruiting for a Customer Service Advisor on behalf of our clients. This is a hybrid role working three days in the office and two days from home. They are a small close-knit team, looking for a fun energetic and outgoing individual to join them.

Role Details:
• Customer Service Advisor
• £22,500
• Leeds LS12
• Monday – Friday 37.5 hours per week
• Hybrid – 3 days in the office 2 days from home

The Core Responsibilities of the Role:

• Provide fantastic Customer Service over the phone and via email
• Ability to deal with inbound calls from customers
• Ability to deal with inbound calls from Technicians
• To assist in general enquiries via email through the dedicated Customer Service inbox and other mailboxes that the Customer Service team are responsible for working
• Resolve customer queries in regard to planning repairs using internal booking systems to book these in
• Liaise with the Planning Team to resolve customer queries where necessary
• Resolve and investigate complaints that customers/administrators raise and log these on the complaints database
• Liaise with Regional Managers for updates in relation to repairs and complaints
• Dealing with general public private quotation requests that we receive into the business daily
• To undertake any formal or informal training arranged by the company and attend meetings as and when required

Skills Required:

• Must have a proven record of achieving outstanding Customer Service by phone and email.
• Excellent Listening skills
• Good organisation skills
• Have the ability to multi-task and have good attention to detail.
• Experience of working with computer systems
• Ability to empathize and fact find
• Must be able to work well within a small team

Benefits:

• Flexible home and office working
• 25 day standard holiday allowance per annum
• Up to 10 days extra holiday per annum (Free of charge)
• Holiday buy scheme
• Competitive salary (With yearly performance and salary review)
• Free on-site parking
• Cycle to work scheme
• Gym-Flex, which provides discounted access to multiple different gyms.
• Life cover
• Self-funded private medical insurance
• Contributory pension scheme

If you are looking to work for a great company who offer great work benefits, apply now!