Customer Service Advisor Work From Home

We’re recruiting for Customer Service Advisors working fully remote From Home. Career progression and flexible shifts available.

Customer Service advisor benefits:

• Up to 6% contributory pension scheme
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
• Discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.

What will you be doing:

You will be responsible for handling queries from those contacting helpline-based services across a range of behaviour change services and subject matters including Sexual Health and Substance Misuse. You will act as a first line of support for callers, triaging their queries and providing them with information and advice. You will be required to communicate effectively with service users of all ages and backgrounds, conveying information and tailoring support specific to caller’s needs, age and understanding. You will be expected to communicate with them across a range of contact channels including email, voice, webchat, SMS and social media.

Customer Service Representatives pay:

£22,131 per annum