Customer Service Advisor

Join Our Team as a Customer Service Advisor – Elevate Customer Experiences and Make a Difference!

This is a multifaceted role, incorporating Customer Service responsibilities alongside Health & Safety, IT, Administration, and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.

Please see JD attached!

• Ensuring that students have an excellent experience whilst being at BPP
• Covering reception desk and greeting visitors (part of team rota, covering evenings and weekends)
• Facilitating and scheduling computer-based assessments
• Overseeing material stock levels for course delivery; maintaining and ordering
• Liaising with internal departments in support of administrative tasks
• Building close relationships with students, staff and contractors
• Consistently providing a high-quality service
• Acting as first point of contact for facilities and building issues that might arise
• Providing support for BPP events as well as providing classroom support
• Managing refreshments and room bookings for internal and external events
• Providing a first line response to the IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
• Distributing internal and external post
• Acting as a Health and Safety Contact, First Aider and Chief Fire Marshall

• Demonstrable record of providing exceptional levels of Customer Service
• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Ability to work within in a team environment as well as independently
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Excellent communication skills, both verbal and written
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint

• Pension - up to 5% matched by employer
• Life Assurance - 4x basic salary
• Cycle to work scheme
• Private Medical Cover
• Health Care Cash Plan
• Dental Insurance
• Employee Assistance Programme
• Will Writing Service
• Income Protection
• Give as you earn - You can make tax-efficient contributions to a charity of your choice.
• BPP Rewards - A company-funded scheme that offers genuine discounts and allows you to make significant savings each year on everything from your petrol, groceries, holidays, clothing, and home insurance.
• 25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.
• Learning and Development - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training programme and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP's courses for free – be it a professional qualification or full degree.