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Form of workWe are on the lookout for a vibrant and dedicated Part Time Customer Service Advisor/Administration Assistant to join our friendly team. We are eager to welcome someone who is passionate about Customer Service and thrives in a supportive environment. The preferred working hours for this role are Monday to Friday 9am-3pm.
We value clear communication and excellent Customer Service above all else, so if you are someone who loves connecting with people and ensuring their needs are met, you'll fit right in.
We are a small family run company with a culture that puts our customers first, the successful candidate must be able to demonstrate good query management and communication skills. Here's a glimpse of what your day-to-day will look like:
Making and receiving calls from existing customers.
Liaising with suppliers and drivers to resolve customer enquiries.
Inputting new contracts onto the system and arranging installation dates.
Taking and processing customer’s janitorial orders.
Managing and resolving customer queries on time and responsively via telephone or email.
Collaborate with other team members to ensure a seamless customer experience
Maintain and update the customer database.
Skills & Experience
Strong communication and interpersonal skills. A friendly manner with a positive, proactive attitude.
Professional written communication.
Ability to control a call to get to the root cause of a problem and offer a solution.
Good understanding of IT equipment, Microsoft office applications and telephone systems.
If you're excited about the opportunity to join our team and you think you've got what it takes, we'd love to hear from you!
Please send your CV to office@mhsuk.com and let's chat about how you can contribute to our family-run business.
