Customer Service Advisor/Receptionist

Do you enjoy being on the phone? Good with people and able to provide a first class service? Then read on.....

A very good client of mine who put the fun factor into the workplace are on the look out for a Customer Service Advisor..

Monday through to Friday: 08:00am to 17:30pm (30 minute lunch break)

Responsibilities:

• Answering calls and responding to emails providing customers with accurate and relevant information to assist in their queries.
• Welcoming customers when they arrive on site and deal with their queries.
• Develop and maintain positive and supportive relationships with customers throughout the duration of their engagement.
• Liaising with relevant members of staff at our different branches to obtain correct and up to date information to support our customers.
• Follow up customer calls where necessary and maintain a consistent point of contact for customer queries and concerns.
• Identify and escalate priority issues.
• Log comments, compliments and complaints in accordance with company procedure.
• Work in a flexible manner and undertake any other duties and responsibilities within the scope of the position.

Person Specification:

The successful candidate will have:

• At least 3 years’ experience in a busy Customer Service environment that involves taking/making calls.
• An outstanding and demonstrable communication skills, both oral and written communication with an exceptional telephone manner.
• Strong organisational skills, the ability to multi-task with keen problem-solving skills and attitude.
• A positive, can-do attitude, able to work with minimum supervision.
• Flexibility to adapt to changing work requirements and customer needs.
• Confident and demonstrable IT skills.
• Accurate data-entry experience.
• Ability to remain calm in stressful situations with a sympathetic understanding that our customers find themselves in a distressing situation.
• Responsive, prompt and supportive to the wider team and colleagues.
• Outgoing attitude and keen to integrate themselves into the branch team.

Lovely working environment, I'd highly recommend this job :-)

To hear more contact the Dove today...