Address
Form of work
SalaryJob Title: Customer Service Agent
Location: Belfast
Length: Fixed Term for 12 Months
The Client: NI Water
The Role:
- This role will involve the scanning, indexing and logging of all customer correspondence received by NI Water. Ensuring that they have been categorised correctly, so that they can be responded to in line with NI Water’s Service Level Agreements and Customer Promises
- You will be able to identify and flag correspondence which requires to be expedited or escalated
- You will be required to respond to customer correspondence including Third Party Access forms and Septic Tank desludge requests, ensuring they have been correctly actioned in line with our policies and procedures
- You will be required to collate and circulate the details of NIE planned interruption notices
Hours of work: Monday to Friday – start 8-10am, finish 4-6pm (flexi-time) - 42 hours per week including 1 hour lunch break per day
Requirements:
Essential Criteria
Rate of Pay: £18,573 to £22,757 per annum
Minimum:
20 years or under: £18,573 per annum
21-22 years: £22,233.12 per annum
23 years plus: £22,757.28 per annum
Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.
If you are interested and available for this position, please upload your CV to the link or contact Evette Longstaff –
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