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SalaryJob Profile
Hippo Motor Group is looking for an experienced Customer Service Agent to join our dynamic team. Based at our Prep Centre, the ideal candidate will be smart, professional, and possess exemplary Customer Service skills. This role primarily involves handling inbound calls, assisting customers, and directing them to the appropriate departments. This is an excellent opportunity to thrive in a vibrant, fast-paced environment within a growing company.
Working Hours:
Monday – Thursday: 9am – 6pm
Friday: 9am – 5pm
One late shift per week: 10am – 7pm
One Saturday per month: 9am – 4pm
One early shift per week 8:30am-5pm.
Key Responsibilities:
- Answer inbound customer calls.
- Objection handle any calls where necessary.
- Diffuse situations regarding complaints.
- Documenting information via MS office and internal systems.
- Handle overflow calls from other departments.
- Maintain high company standards.
- Provide exceptional Customer Service to ensure high satisfaction and retention.
- Adhere to company procedures.
Experience and Skills:
- Previous Customer Service experience is preferred but not essential.
- Receptionist or call centre experience is advantageous.
- Excellent communication skills
- Confident telephone manner
- Flexibility and organizational skills
- Ability to multitask and work under pressure.
- Experience in using MS office and Connex One a plus.
Benefits
- Monthly bonus achievable when KPI’s met.
- Lunch on Hippo when passing probation.
- Departmental incentives
- Works social events
- 2 years’ service- an additional day annual leave and £100 meal
- 5 years’ service- 2 additional days annual leave and access to private health care
- 10 years’ service- 3 additional days annual leave and a voucher
- Employee of the quarter scheme
- Refer a friend scheme.
- Time for you- the opportunity to earn up to 4 early finishes/late starts per year.
- Internal development and progression opportunities
- Hippo Legends scheme
- Eye care vouchers
- Access to BEN the employee wellbeing support service
