Customer Service Agent

Customer Service Advisor - York - £23 - 25k - Excellent benefits

Hours of work: between Monday – Friday 08:30 am – 6:00 pm (3 different shifts to choose from), plus 1 in 6 Saturdays working 09:00 am – 15:00 pm (time is given back in lieu usually the following Friday). Option for hybrid working after probation.

Our client, an international service provider based in the York Ring Road are currently looking to recruit for a Customer Service Advisor to join their established team.

This role is a blend of technical support and Customer Service where you will have a first-hand role in enabling customers to get the most out of the product. Every day is different, with the opportunity to take ownership of issues through to fruition.

This role would suit someone who has a passion to learn, is a collaborator, and looking to continue growing their career.

Key Responsibilities:

• Responsible for being first point of contact.
• Managing client contact via phone and email, aiming to resolve 90% of issues and queries on the same day.
• Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves.
• Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required.
• Attending client visits may become a part of the role.
• Educate new and existing clients on the product via video calls and conferences.
• Assist with process improvement, offering new concepts and ideas to benefit the team and company.
• Once fully trained, assist with training and mentoring new starters.

The successful candidate will have:

• A full UK driving license desirable not essential.
• Strong and clear communication skills, both written and verbal.
• The ability to work well as a collaborator as well as an individual.
• A positive attitude to work and a desire to develop their skillset.
• An interest in gaining exposure to innovative technologies.
• The ability to work well under pressure to deadlines without compromising on quality.

In return, you will receive fantastic benefits.

• Learning and development opportunities.
• A positive, collaborative working environment.
• Regular salary reviews.
• Quarterly socials.
• Holidays starting at 25 days, increasing up to 30 days, 1 day for each year of service.
• Vitality Health.
• Life Assurance Policy.
• Pension scheme.
• Pool/ Table Tennis available in the office.
• On-site parking.
• Pizza Thursdays on the last Thursday of the month.
• Cycle to Work Scheme.

If this sound of interest don't hesitate in applying as the client can interview immediately!